The Chase Ink Preferred® Credit Card offers up to $1,000 in cell phone protection—here’s how it works and how to file a claim.
To maximize my cell phone protection, I product changed my Ink Business Cash® Credit Card to a Ink Business Preferred® Credit Card. Even though the Chase Ink Preferred has a $95 annual fee, it's a no-brainer card because of the cell phone insurance.
There are a few other card that have cell phone protection, but they're either cards I don't have, ones that I don't want, or ones that I can't get. To me, it doesn't make sense to apply for a card solely for cell phone protection.
Cell phone protection will reimburse the eligible cardholder for:
If you pay your monthly wireless bill with the Ink Business Preferred® Credit Card, every phone line listed on that statement — including those for employees — is covered for accidental damage, theft, and involuntary and accidental parting (i.e. you’re separated from your phone in a way that can’t be easily reversed, even if you know where it is).
⚠️ Not covered: lost phones (“mysterious disappearance”), prepaid or leased phones, accessories, cosmetic damage, or intentional damage.
👉 Coverage details are governed by your Guide to Benefits — always read it carefully before filing a claim, as it outlines specific exclusions and documentation requirements.
Depending on the type of phone you purchase, it might make sense to go through the manufacturer's insurance. For example, if you purchase an iPhone, AppleCare is a great option.
On the other hand, if you purchase a cheaper Android phone that's less than $1,000, then credit card protection might be the optimal route.
Annual fee: $95
Sebby's Take: A good option for those with high shipping, advertising (social media and search engine), or travel purchases. Also great for those with large internet, cable, and phone service bills.
Sebby's Take: A good option for those with high shipping, advertising (social media and search engine), or travel purchases. Also great for those with large internet, cable, and phone service bills.
One thing to consider is the cell phone insurance is supplemental, so if you have homeowners insurance, renter's insurance, or employer's insurance, those have to be used first.
Once the primary insurance is exhausted, the Chase Ink Preferred's cell phone protection will cover the damage to, theft of, or involuntary accidentally parting with the cell phone up to $1,000 per claim. You'll be responsible for the $100 deductible.
If you need to file a claim for a damaged, stolen, or accidentally separated phone covered under the Chase Ink Business Preferred® Credit Card’s cell phone protection benefit, here’s what to do:
💡 Tip: Coverage only applies if you paid your full monthly phone bill with your Ink Business Preferred® Card — and not with points, credits, or partial payments. Also, prepaid or pay-as-you-go plans are not eligible.
The Benefits Administrator will choose to repair or replace the cell phone for the lesser amount up to $1,000.
Under normal circumstances, you'll be reimbursed within 10 business days of receipt and approval of the claim form and all required documents.
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