The Complete Guide to the Chase Credit Card Price Protection Benefit

Retail prices fluctuate frequently, especially during the holidays. No one wants to buy something, and then see it on sale for a lower price a few days later. Fear not, price protection is here to save the day!

Price protection is a valuable perk that Chase credit cards offer that allows cardholders to receive a refund if an item drops in price within 90 days of purchase. Be sure to check your benefits guide to see if price protection is offered with your Chase credit card and for the most recent information.

Direct links to Chase Benefit Guides:

What is price protection?

Price protection is a benefit that provides reimbursement for the difference in price on products you buy with your credit card or by using reward points. If you purchase an eligible item, you have 90 days to file a claim with the Benefit Administrator. 

The Benefit Administrator will reimburse you up to $500 per item, up to $2,500 a year for each account. 

Price protection is limited to $50 for each item, and up to $150 a year for each account for advertisements of cash only, close-out, liquidation, and going-out-of-business sales. 

If the store offers a lowest-price guarantee or any other form of refund for price differences, then the Chase price protection is secondary coverage. 

To be eligible for coverage, you must charge some portion of the purchase to the respective card. Important: you will only be reimbursed up to the amount charged to your account or the program limit. 

What kind of documentation do you need for price protection?

For the purchase to qualify for price protection, you must use the respective Chase credit card to purchase the item. Save all original receipts and paperwork, including but not limited to, an itemized store receipt. 

The printed advertisement must include a description of an item identical to the one purchased, along with sale price, the store name, and the date the sale is in effect. The date must be within 90 days after the original purchase date. Auction sites like eBay do not qualify for price protection.

What printed advertisements are not covered by price protection?

Advertisements from flea markets, fire sales, limited quantity promotions (doorbusters), seasonal sales or auctions are not covered.

Advertisements of sales of seasonal or discontinued items like holiday decorations, clothes, or costumes are not covered. 

What is NOT covered?

Price Protection does not cover the following items:

  • Animals and living plants
  • Boats, automobiles, and any other motorized vehicles and their motors, equipment, and accessories
  • Cell phone service agreements and cell phone contracts
  • Items advertised or shown as price quotes, and bids or final sale amounts from a non-auction Internet site
  •  Items returned to any store and layaway items
  • Items previously owned, sold “as is,” and refurbished items
  • Items purchased for resale, professional, or commercial use
  • Items purchased outside of the United States
  • Jewelry, antiques, collectible items, rare or one-of-a-kind items, special order items, custom items, and tailored items 
  • Manufacturer or merchant rebates
  • Perishables, services, consumables, and limited-life items including, but not limited to, rechargeable batteries
  • Price differences involving manufacturer and/or merchant rebates, shipping and handling fees, and sales tax, if any, are not covered by the Price Protection benefit
  • Traveler’s checks, cash, tickets, credit or debit cards, and any other negotiable instruments

How to file a price protection claim

  1. Call the Benefit Administrator within 21 days of the date of the advertisement
  2. Complete the claim for you receive from the Benefit Administrator and return the documentation within 45 days after you request the claim form. 
  3. Documentation to include:
    • The original itemized sales receipt
    • The original sales receipt that shows the sale was made on your Chase card. If more than one payment method was used, then submit the portion that shows the sale on the Chase card
    • The original printed advertisement showing the item, sale date and/or date of the advertisement with the lower advertised price, along with the store name
    • Any other supporting documents
  4. Send all information to the Benefit Administrator:
    Card Benefit Services
    P.O. Box 72034
    Richmond, VA 23255

Reimbursement process if claim is approved

If your claim is approved, you will be reimbursed the difference in price, up to $500 per item, with a maximum of $2,500 per year for each account.

For advertisements of cash only, close-out, liquidation and going-out-of-business sales, you will be reimbursed up to $50 per item and up to $150 per year for each account. 

If your documentation is incomplete, you must supply any requested documents to the Benefits Administrator within 60 days of the request. 

You will only be reimbursed up to the amounts charged to the account or the program limit, whichever is less. Purchases made with reward points are also eligible for price protection.