Hurricane Harvey Relief Efforts from Credit Card Companies

Before we dive into Hurricane Harvey relief efforts from credit card companies, if you want to donate to a charity, please go to Charity Navigator to find a charity. Charity Navigator shows charity ratings and a breakdown of where each dollar of your donation goes. 

Don't know where to start? Check out the Houston Food Bank and Team Rubicon

Below are the excerpts from each financial institution's page on Hurricane Harvey relief efforts. If you don't see your credit issuer listed, be sure to contact customer service and ask them about their initiatives.  

American Express

Direct link to Amex Hurricane Harvey page:

For our Card Members in FEMA-declared designated counties, we want you to know that we are:

  • Automatically waiving or refunding any late fees now through October 1, 2017

  • Automatically waiving or refunding any return check fees now through October 1, 2017

  • In addition, if you have special spending needs or would like to make alternative payment arrangements, we can help.

  • If your American Express Card is lost, damaged or not accessible, we can quickly replace it for you.  Our Global Assist Team is also on standby to help with emergency financial, medical or lodging assistance.  These services include wiring money, locating available hotel rooms, and assisting with medical referrals and prescription replacement. 


To access any of these services, you can chat online with a customer care professional, call the number on the back of your card or 1-800-528-4800, or tweet us @AskAmex for help.


Chase Bank

Direct link to Hurricane Harvey page:

Here's how we're helping customers in FEMA-declared areas:

  • Automatically waiving or refunding late fees for mortgage, credit card, business banking and auto loans and leases through September 10, 2017.
  • Automatically waiving or refunding overdraft, service and ATM fees on consumer and business checking and savings accounts, also through September 10.
  • Automatically starting a 90-day grace period on mortgage and home equity payments; we’ll work together on options to catch up on these payments. During the 90-day grace period, we won’t charge late fees or send negative information to the credit bureaus.
  • Opened most of our branches quickly so you can talk to bankers and get to your safe deposit box. We’re working hard on the rest and appreciate your patience. Please check your Chase Mobile app® or the Branch Locator for locations now open near you.
  • Keeping our ATMs stocked with cash as much as possible.
  • We are sending the replacement credit and debit cards that customers have requested, but delivery may be delayed as the U.S. Postal Service and overnight services work back to full service.

Be sure to update your contact information on your Chase account to keep in touch with them.

Our commitment to the community

We’re donating $1 million for relief efforts, including those of the American Red Cross and other nonprofit organizations to provide immediate relief.


If you’re concerned about making a Chase payment or have any questions about your Chase accounts, please call our special care line at 1-888-356-0023.


Citi Bank

If you have a financial relationship with Citi bank, they're taking things even further with more exemptions. 

Direct link to Hurricane Harvey page:

Customers affected by the storm may be eligible for the following assistance:

  • Deferred minimum payments and waived late fees on credit cards;
  • Emergency credit line increases;
  • Waived early withdrawal penalties on CDs and wire transfer fees where support of funds are needed;
  • Waived late fees for September mortgage payments; and
  • Mortgage payment forbearance programs


Customer service contact information can be found at or on Twitter via the @AskCiti handle.