Starting on September 22, 2019, Citi will remove almost ALL key benefits from their credit cards. Be sure to check your Citi card benefits guide to see the most up to date information on the changes.
The following benefits will be slashed from the Citi Prestige and other premium travel credit cards.
Benefits Removed on ALL Citi Credit Cards (Starting Sept 22)
Worldwide Car Rental Insurance
Trip Cancellation & Interruption Protection
Worldwide Travel Accident Insurance
Citi® Price Rewind
90 Day Return Protection
Trip Delay Protection
Baggage Delay Protection
Lost Baggage Protection
Roadside Assistance Dispatch Service
Travel & Emergency Assistance
Missed Event Ticket Protection
Limited Benefits Still Remaining on Citi Credit Cards
Cell phone protection on the Citi Prestige
**EXCLUDES the Citi Double Cash and Citi Dividend cards
Message to Citi Prestige Cardholders
Here’s the message that was in my Citi Prestige account:
Effective September 22, 2019, Worldwide Car Rental Insurance, Trip Cancellation & Interruption Protection, Worldwide Travel Accident Insurance, Trip Delay Protection, Baggage Delay Protection, Lost Baggage Protection, Medical Evacuation, Citi® Price Rewind, 90 Day Return Protection, and Missed Event Ticket Protection will be discontinued and will no longer be provided for purchases made on or after that date. Coverage for purchases made before that date will continue to be available, and you may continue to file for benefits in accordance with the current benefit terms. Roadside Assistance Dispatch Service and Travel & Emergency Assistance will be discontinued and will not be available on or after September 22, 2019.
We are making these changes so that we can continue providing the key benefits that our customers use and value most at no additional cost. This change requires no action on your part. See FAQs under Card Benefits for answers to Frequently Asked Questions regarding these changes.
As a cardmember, you will continue to receive a range of other card benefits including FICO® Credit Score, Citi® Identity Theft Solutions, and Citi Entertainment. In addition, we will soon be announcing exciting new card benefits.
It's upsetting that Citi is gutting their travel credit cards of the auxiliary benefits that made the cards worth keeping, especially the cards with an annual fee.
Now that essential travel protections like trip cancellation & interruption protection will cease to exist on Sept 22, so I'm switching my primary travel booking card to the Chase Sapphire Reserve. With the reduced 4th night free benefit, no travel protections, and lack of purchase protection, it's hard to justify the hefty $495 annual fee.
If you're paying an annual fee and frustrated about the slashing of benefits, I recommend product changing your Citi credit card to a no annual fee card. When you cancel a credit card, you’ll lose the credit history. The Citi Dividend or Citi Double Cash cards are good options.
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